Customer satisfaction
First place for the Hörtkorn Group in the German B2B Award
The German Society for Consumer Studies (Deutsche Gesellschaft für Verbraucherstudien) collected more than 100,000 decision-maker assessments on a total of 1,387 companies.
Which of the numerous B2B service providers have the most satisfied clients? This was one of the central questions of the German B2B Award study. More than 100,000 decision-makers’ assessments of 1,387 companies were obtained for this purpose. The study participants in management positions, who had to have been a client of the company to be assessed in the last three years, were asked online about their experiences. The selection of companies was based on independent research by the German Association for Consumer Studies into the largest and most important providers in the sectors under consideration. The survey was conducted without the involvement of the companies surveyed, and only companies for which at least 50 evaluations were submitted, were included in the evaluation.
“We are very pleased with these two awards, especially that we ranked first in customer satisfaction for the second year in a row. For our more than 220 employees, this is once again a strong confirmation of their daily commitment to our customers” says Christian Hörtkorn, Managing Director of the Hörtkorn Group and President of UNIBA Partners. The Heilbronn-based insurance broker, founded in 1966, serves customers from German SMEs as well as international corporations. Customers in Germany are served at eight locations, while a separate company takes care of this in the USA. Worldwide, 5,500 employees support customers through the international network UNIBA Partners.
